Two weeks ago, I traveled the state of Florida from the Panhandle down to North Captiva Island, training owners, managers, and employees in the hospitality industry. As usual, familiar questions were asked.
- “Should I reward my employees publicly or privately?”
- “Is it better to give everyone the same reward, or should I make some different?”
- “Do any rewards really work?”
In my experience as a Certified Personality Trainer, General and Human Resource Manager, as well as a Training Facilitator, I’ve tried many reward programs, but only one formula works. Invest the time and energy in learning who your employees are, and reward them accordingly. Based on years of research and practice, I’ll share the answers I gave in Florida.
- It depends on the employee’s natural personality, whether you should offer a public or private reward. Some are embarrassed when called out in front of the crowd, while others flourish under the attention. How do you know what the individual wants? Simply ask if they are uncomfortable with public acknowledgement. You’ll probably get your answer before they speak. Shy types will shade beet before opening their mouths to stutter through an answer.
- I definitely don’t think cookie-cutter reward systems work. At least they haven’t for me. Again, ask the individual about their hobbies, what they like to do in their free time, what’s meaningful to them.
- The Five Love Languages by Gary Chapman is one of those books that changed my life. You might find it odd to know I not only use the information in my personal life, but also customized it for rewards that work with employees. I’ve actually integrated it with gender knowledge and the four basic personality types to create a unique motivational program.
Tomorrow, I’ll lay out my reward formula. Infusing personality, love languages, and gender, I’ll let you in on a secret system that can help any manager who needs help with motivation.
Remember, employees need money, but though it’s appreciated, rarely is it remembered after the money is spent. This program speaks to intrinsic motivators embedded deep within the human soul. There is no magic solution, quick-fix, or perfect outcome, but you can greatly improve attitudes with longer lasting results.
What reward systems do you use? What works? What doesn’t in your organization?
1 Corinthians 3:8 (NIV)
The one who plants and the one who waters have one purpose, and they will each be rewarded according to their own labor.
Anita Agers-Brooks is a Business Expert, Certified Personality Trainer, Communications Specialist, speaker, and writer. She lives in Missouri with her family. Contact her via www.freshstartfreshfaith.org or firstname.lastname@example.org